Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. If for any reason our customer service fails to meet your expectations, contact us and we will do what we can to make you happy.
To serve you better and to provide better shipping experience we have a partnership with Canada Post, allowing us to serve you better and optimize your online warehouse sale shopping experience. The below schedule outlines delivery time and cost for shipping.
- Ontario - Quebec Canada - $10.00 delivery (2-3 business days) excluding handling.
- All other provinces, $14.99, delivery (5-7 business days, excl. rural areas and NT/NU/Yukon, which may take up to 14 business days
- Free Shipping – Order more than $60.00 before tax
Delivery Attempts
Canada Post will make 1 delivery attempt to residential addresses. If you are not home, a notice will be left at your door and you must arrange to pick up the parcel at a local post office, as specified on the notice. If a failed delivery attempt is made, you must pick up the parcel at the post office within 10 business days.
Rest free, 80% of the time, the local post office is located within 2km from your home residence and mostly located in Shoppers Drug Mart stores. Please confirm the address for pickup on the notice slip.
If your parcel is not picked up within 10 days, it will be returned to us. In this situation, we will refund your purchase LESS the shipping cost.
"My Order Hasn't Reached"
You will receive your shipment between 1-6 business days (excl. NT, NU, NS) of placing your order. If you do not receive your order by 6 business days, please send us an email, and we will investigate further. A tracking number will be emailed to you upon order fulfillment.
In the unlikely event, your product is not in stock, we will send you an email advising of the delay in shipping. At that point, you can specify if it is okay to wait for the order or if you would like to cancel instead at no cost.
PLEASE NOTE: Any goods missing or received damaged must be notified to us within 3 days of receipt. If you receive any goods damaged or there is anything missing, please contact us immediately and ask to speak to the web sales team. Please keep any damaged packaging as we may need to have it examined. If you do not notify us of any items missing or damaged within this time, we will not be liable for goods claimed to be damaged on receipt.
Free Pickup
Minimum purchae $60.00 excluding tax.