Terms of Use:
Please read our terms and conditions carefully before ordering. All sales are subject to the terms below and will govern any contract of sale that we, Fragnart.ca , Fragnart.com enter into with you, the customer and reseller. We do both Retail and Wholesale. We have resellers all over Canada. If you wish to set up a reseller Account with us, please contact us via email form on contact us page.
Please provide maximum information about your company. We will respond to your reseller Application within 48 hours meanwhile your account remains as Retail Customer. Once your application is approved, you will be notified by email then you will be able to place an order on reseller price.
We provide option to see exact stock quantity if reseller is buying from us on regular basis. If you don’t purchase any product via website for 30 days, your reseller Account will get deactivate and changed to Retail Account. If you have any question, please feel free to contact us.
Payment Policy:
We accept Email Transfer,t, Visa, Master Card, Money Order, Direct Deposit, Bank Draft and PayPal.
All items will be delivered after payment is cleared. Your order is not confirmed until we have not received payment. Although we hold stock for 24 hours after order placement but still we can’t guarantee that.
We ship to confirm address only meaning same as billing address.
Sales Inquiries:
Please check the specification carefully to ensure that the product meets with your requirements before ordering. If you are in doubt them please contact us before placing any order.
Placing an order:
We accept orders from Canada and USA only at the moment. We only ships to confirm address.
The price of goods on our web site is shown excluding Taxes. All Canadian customers will be charged tax at the current rate on all sales. Delivery costs are shown at the end of the order.
We reserve the right not to supply goods and services to any individual or company.
Return of Goods:
We accpet goods on unopened items.
We do not offer goods on a testing basis.
We only accept return if item is unopened
If for any reason it is necessary to return goods to us then you must ensure that you follow the following procedure
1. Contact the Web Sales team, stating your name, address, order reference number, item and description of the fault.
2. If your item is accepted for return you will be issued an RMA Number and we ask you to put a copy of the email we send you in the box with the item to return.
3. Do not write or mark anything on the original packaging.
4. These items will be replaced as soon as they are inspected and sent out to you as soon as possible or a credit offered.